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PASSENGERS
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GENERAL
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219. Particular care must be taken to
ensure passengers are not embarked in excess of the number permitted by
the Passenger/Safety Certificate.
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220. Every attention will be paid to
the comfort, well being, and accommodation of passengers.
 Complaints
are to be promptly and properly investigated and, where possible,
remedied.
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221. Agents will furnish the ship, at
the time of embarkation, with a list of passengers. They will advise the
Commander when embarkation has been completed and ensure that all
passengers who have embarked have been passed by the local Authorities,
e.g., Customs, Immigration, Port Health, etc.
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222. All passengers' tickets (or
counterfoils) are to be collected and checked after embarkation with the
list provided by Agents and the tickets (or counterfoils) are to be passed
to the Operating Agents at the end of each voyage together with a list of
any missing numbers.
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223. Any passenger found on board
without a ticket is to be asked to pay the passage money together with the
penalty surcharge where applicable. Receipts for any fares collected must
be granted on the official forms.
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224. Should any passenger fail to pay
the passage money (with the penalty surcharge, where applicable), a
reference should be made to the Operating Agents with copies to Agents at
the embarking port and the next port.
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225. All Passage money collected on
board is to be credited in the Commander's Account Current for the voyage,
supported by a detailed statement agreeing with the amount shown in the
"Through Passenger List" and the "Passage and Deck
Freight Book".
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226. The utmost care must be taken in
the handling of passenger's baggage, and in the custody of Baggage Room
and Hold baggage, to prevent damage or loss.
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227. Every care must be taken to
prevent accidents and injuries to passengers.
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228. Electric lights and fans on
passenger ships are to be available in passenger accommodation at all
times at sea, and, in port, whenever considered necessary by the
Commander.
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229. Full information must he given
in advance to disembarking passengers of the arrangement made for
disembarkation. Where applicable, advance information will he given to
through passengers of the arrangements made for shore trips and transport
between ship and shore at intermediate ports.
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230. In all passenger ships excepting
ships engaged in cruising for which separate instructions are issued,
senior Officers down to the rank of First Officer, Junior Second Engineer
Officer, Surgeon, Deputy Purser, and Radio Officers with at least ten
years service, are allowed full use of the Public Rooms and passenger
decks.
They
may, subject to the Commander's permission, entertain passengers in their
cabins within discreet and moderate limits.
On
no account shall any Officer entertain a lady by herself in his cabin.
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231. The Commander has discretion to
extend to other Officers holding Master's Certificate, or First Class
Certificate in the case of Engineer Officers, similar privileges either in
full or in part.
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232. Facilities are to be given to
passengers for amusement or recreation. Officers may participate at the
discretion of the Commander.
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233. Passengers' servants are not
permitted to remain in the Public Rooms except when actually in attendance
on their employers ; they are not to sleep in the Public Rooms or in their
employers' cabins.
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